FAQ

  • WEBSITE HELP

  • How do I reset my password?

    On our Log-In page, click on the message "Forgot your password?" You will be prompted to enter your e-mail address.
    Once you enter your e-mail address you will receive an e-mail with a link to reset your password. If you have further issues, call us at 830.964.6133.

  • Where are the product sizes listed?

    All of our products have exact sizes listed. Once you've clicked on a product, just scroll down further on the page until tyou see the word DETAILS.
    Underneath that you'll see the specifics of the desing.  NOTE: It's directly above REVIEWS.

    applique sizes

  • I need assistance checking out.

    Alway feel free to call us at 830.964.6133 to help you place an order, or e-mail us at onlinestore@urbanelementz.com.

  • How do I access my downloadable purchases?

    Your downloadable purchases are always available through your Urban Elementz and Applique Elementz accounts.

    1. Log into your account.
    2. On your account page is a link for "My Downloadable Products"
    3. Click the design name/link that is in orange to access your purchases

  • How do I download my digital files?

    Patterns are available for immediate download upon payment authorization:

    1. From your Order Confirmation page you will see a prompt to "Go to My Downloadable Products" - this will redirect you to the
    My Downloadable Products page where you can access all of your digital purchases.

    2. To download your digital file from your My Downloadable Products page, click on the design name that is in orange.

    3. A window will pop up asking you if you would like to OPEN, SAVE, or CANCEL. Always click “SAVE”.

    4. Another window will open that shows locations on your computer. This is where you can choose the location that you want the file(s) to be saved on your computer. With some internet programs you can pick anywhere that you’d like the files to be saved, but please pick a location where you can find them again. NOTE: You will want to probably pick a location like “my documents” or a folder that you’ve created for downloads, patterns or something like that.  

    5. If you do not see a window asking where you'd like to save the file, it is most likely that your file was automatically downloaded to your computer's Downloads folder. If this is the case, please make note of where this ‘download” file is located.

    5. Allow the download to complete. Check the location that you chose for the file to be saved to make sure that it is there.

    6. You will now need to unzip the folder in order to access the actual pattern file to be read by your quilting machine system.

  • What is your copyright information?

    COPYRIGHT DISCLOSURE:

    You are purchasing a non-exclusive, revocable, non-transferable personal license to reproduce the pattern(s) included in your purchase (“Licensed Patterns”).
    Your use of the Licensed Patterns under this license is conditioned upon your strict compliance with the conditions stated below. If you do not comply with the
    conditions stated below, the license you purchased shall be and hereby is revoked without any further action by Urban Elementz. Thus, any and all uses of the
    Licensed Patterns which does not comply with the following conditions is an unauthorized use of the Licensed Patterns and constitutes an infringement of the
    copyright(s) protecting the Licensed Patterns and breach of this license granted herein.

    Conditions:

    This license is a personal license. It permits only one person to create one or more quilts or other fabric-based finished goods incorporating one or more of the
    Licensed Patterns (collectively, “Finished Goods”). The person who first creates one or more Finished Goods is the person to whom the license applies
    (“Licensed Person”). Thereafter, only the Licensed Person may create Finished Goods under the license you purchased and the license may not be transferred
    to any other person without written permission from Urban Elementz.

    Any company, commercial business entity, or organization that wishes to reproduce, distribute, sell or otherwise use any Licensed Pattern or Finished Good must
    contact Urban Elementz to obtain permission.

    Any and all Finished Goods entered in a public venue must bear, on a conspicuous label attached to the Finished Goods, proper copyright notice and the individual
    author’s name (or authors’ names) of each author who created the Licensed Pattern(s) incorporated into the Finished Good. Information for proper copyright notice
    and identifying the author(s) who created the Licensed Pattern(s) included in your purchase should be provided by Urban Elementz, at the time of purchase or on
    Urban Elementz’ website www.urbanelementz.com; however, if Urban Elementz does not provide such information, it is your responsibility to contact Urban Elementz
    and request same in writing. Urban Elementz’ failure to provide such information, regardless of whether such information is requested or otherwise, shall not constitute
    an excuse for you not including the proper copyright notice and the name of the author or authors who created the Licensed Pattern(s) in any Finished Goods you create.
    This condition also applies to any and all displays of Finished Goods and/or any Licensed Patterns in any and all tangible mediums of expression other than fabric,
    including but not limited to photographs of Finished Goods, printed publications of Finished Goods, and/or displays of Finished Goods on social media, websites,
    or otherwise.

    No Licensed Pattern, or any part thereof, may be used in any way or form whatsoever (e.g., paper & digital pantographs/patterns/books/applique/decals/stencils) or
    reproduced by any means - graphic, electronic, or mechanical, including photographing, photocopying, recording or taping, without providing proper copyright notice
    and without
    providing the name of the individual or individuals who authored the Licensed Pattern(s).

  • ORDERING INFO

  • Is it secure to place an order through your site?

    You can place your order online with complete confidence in the safety of your personal and credit card information.
    This information is only used to process your order. We will never sell, trade or distribute your personal information without your prior consent.

  • How long does shipping take?

    All orders are shipped Monday/Wednesday/Friday via the United States Post Office or via Federal Express ground.
    Orders are packaged and shipped as quickly as possible.  We make every effort to ship items within one to three days (but unfortunately this is not always possible).

    The United States Postal Service & FedEx both estimate that packages ship within 3-5 business-days, although this is not guaranteed. 

  • Can I place a phone order?

    If you would rather not place your order through our web site, please feel free to contact us directly at:

    830.964.6133

    Monday through Friday 
    8:00am to 4:00pm CST

  • Is there a sales tax?

    If you are a Texas resident, Texas state sales tax (8.25%) will be added when we process your order.

  • What is your return policy?

    We are committed to customer satisfaction. All orders are carefully inspected prior to shipping but we will gladly refund
    or replace any item that does not meet your expectations. All items must be returned in their original condition within 14 days.

    All Design Board sales are FINAL.

    Digital and custom-size purchases and are non-refundable.

  • Do you have gift cards?

    Yes, we do! To purchase a gift card, please enter the “Gift Card” button into the home screen's Search bar, or click here.

    If you would prefer a paper certificate, you can:

    1. Continue to place the order online, adding a note to the order (at checkout) requesting a paper certificate and where to mail it to. If you do not want the recipient to receive e-mail notification of the certificate, please use your own e-mail for the Recipient's E-mail portion. 

    2. Call our offices at 830.964.6133 to place a phone order for the gift certificate.

  • How do I order WHOLESALE?

    1. To qualify to purchase wholesale, you must have:
         a. A valid resale/tax ID number
         b. A completed wholesale application (call or email us for application)
         c. Plus TWO of the following
             • a physical or web-based business
             • a listing in your local city yellow page directory
             • invoice showing wholesale purchase(s) from another company
             • a business address different from your home address
             • a business phone different from your home phone

    2. Wholesale minimums for orders are as follows:

        Patterns:         min. 6 per item, 12 patterns total
        Pantographs:  min. 3 per item, 18 pantographs total
        Digital CDs:     min. 3 per item, 12 CDs total
        Stencils:          min. 3 per item, 18 stencils total
        Tattoos:           min. 3 per item, 18 tattoos total
        Applique         min. 3 per item, 12 designs total
       
         NOTE:  Wholesale orders must total $150.00 (not including shipping)

    3. All first-time orders must be pre-paid before shipping. We accept: Mastercard, 
        Visa, Discover and PayPal online payments. You may also send checks and  
        money orders however; we will not ship until we receive payment.

    4. To qualify for a wholesale account a wholesale application must be completed,
        and we must have a copy of your resale/tax ID form on file. Email us at
        onlinestore@urbanelementz.com to receive an application. Upon approval a
        user ID and password will be 
    assigned to access wholesale pricing online.


    5. We do not track backorders. If an item is out of stock; please reorder. Unless
        specifically requested, we do not hold shipments for out of stock items either.

    6. While we attempt to maintain price stability, we reserve the right to adjust prices  
        at any time without notification. New pricing will initially be reflected on our
        website. Catalogs will be  updated upon the next revision.

    NOTE: Paper prodcuts (pantographs, blocks, patterns, etc.) are for individual use
    only, by the purchaser/customer. They cannot be used by machine renters or for
    longarm classes. If you would like to use our designs for machine rentals or
    longarm classes, we have a discounted Rental Pack available for use by multiple people.
    Please call 830-964-6133 for additional information on our Rental Pack.

    Please email the application and qualifications to:
    onlinestore@urbanelementz.com

  • What is the Applique Block of the Month Club? / How do I join? / How do I unsubscribe/suspend my membership?

    You’ve heard of the Book of the Month and the Fruit of the Month clubs, right? Well, we have the Applique Block of the Month Club! Here's the deal ... we send you the laser-cut fusible applique pieces for a 12" finished block every month and at the end of the year you'll have all the applique you need for an amazing quilt.

    You can join our club though the Applique Elementz - BOM page here or via the navigation bar's Quilting Designs menu.

     

     

    We always preview that month's club at the start of the month.... If there is ever a design that doesn't tickle your fancy, or if you are looking to cancel your subscription, it's easy to opt out for a month or two or unsubscribe all-together. Just log into your Urban Elementz account, click the Account button on the home page, and suspend/unsuspend/cancel under the Subscription section. You can even change your credit card information from here.

  • APPLIQUE TIPS

  • What are the best techniques for fusing Applique Elementz?

    It's quite easy!
     
    IMPORTANT INSTRUCTIONS: Read Before Assembling
     
    Before peeling the paper backing from all the appliqué shapes, it can be helpful to press the appliqué shapes with an iron on a
    cotton setting with steam for 5-10 seconds. Test appliqué by partially peeling off the paper backing from just one appliqué shape
    to be sure fusible web has adhered properly. NOTE: After removing the paper backing the wrong side of the fabric should feel slightly sticky.
    If the fusible web still seems to be sticking to the paper backing and not the fabric, press all the appliqué shapes again following the
    instructions above. Let the appliqué pieces cool and try 
    partially peeling the paper backing from one of the applique pieces again.
    If the fusible web has adhered properly, proceed 
    using appliqué accordingly.
     
    See our video at: https://www.youtube.com/watch?v=aeuKKr53LFI

    1. Layout your background fabric, tee shirt, tote or pillow.
    2. Refer to the image of the applique on the packaging. We recommend starting with the biggest or central piece first.
    3. Remove the paper backing from the applique, exposing the Steam-A-Seam 2*
    4. Place the pre-cut shapes in the desired position & re-position if necessary. 
    5. Press the shapes in place with your hand.  Now your pieces will be temporarily held in place until the final pressing. 
    5. Once satisfied with your placement, press the shapes with an iron (10-15 seconds) until fused and the design will be permanently bonded to your project.
     
     *Steam-A-Seam 2 is a fusible webbing that is not permanent until pressed with an iron 

  • QUILTING TIPS

  • How do I prepare a Quilt Sandwich?

    1. Mark a straight line approximately 2” across your backing fabric from side to side on the wrong side of the fabric. Then mark the center of your backing fabric.

    Sandwich 1

     2. Lay your quilt backing wrong side up across a table or the bars of your frame with the marked line facing towards you. 

    3. Lay out your batting across the backing, aligning the top of the batting with the 2” line on the backing fabric. Let the remainder of the batting hang down.

    4. Beginning at the center, pin your batting to the backing. Using your regular sewing machine baste the batting and backing together, making sure to keep the edge of the machine’s foot with the edge of the batting. 

    Sandwich 2

    5. Now mark the center of your quilt top.  Lay your quilt top across the backing/batting sandwich.  Beginning at the center mark pin your quilt top to the batting/backing sandwich, matching its top edge of your quilt top along the stitched line you created in step #4. 

    6. On your regular sewing machine baste stitch your quilt top to the backing/batting sandwich. 

    Sandwich 3

    7. Take the entire "sandwich" to your quilting frame.  Lay the completed sandwich across the bars of your machine and attach the top edge of your sandwich to the take-up roller. Remember to start at the center and work out in both directions. 

    8. Throw the quilt top and batting over the take-up roller out of the way.  Line up the other edge of your backing with the back roller of your frame. Again starting at the center and working out in both directions attach the backing to the back roller. 

    9. Roll your backing fabric taut onto the back roller. Straighten and remove any wrinkles in the backing fabric so it is completely flat. Now flip batting and quilt top back into place. Straighten and remove any wrinkles in the batting and the quilt top so it is completely flat and square. 

    10. Now you can begin your quilting.

    11. When you reach the bottom of your quilt, spray a little 505 spray on the wrong side of you quilt top to hold the edge down,and baste the bottom of your sandwich together, again beginning at the center and moving out in each direction.

  • How do I line up the next row using a pantograph?

    After sewing the two full rows of the design ( or the single full row ) place your laser light on an identifiable point on the partial row that is closest to the take-up bar. Drop your needle into the down position. This is done before you advance the quilt.  Then carefully roll up your quilt ( leaving your needle in the down position ) until your laser light is lined up with the same identifiable point but on the full row that is closest to you.  Or in other words, until you get to the same identifiable point on the design in the first row that you sewed.  Now you can begin sewing the first row of you design again.
     

    lining up rows

  • The start/stops of my pattern don't seem to be connecting. How do I connect them? (digital quilters)

    Many of our patterns are inset patters. Inset patterns create beautiful, interlocked and all-over quilting designs. 

    Inset designs require that you overlap the single-repeats of your design until the edges connect.connecting inset pantographs

    ***For additional information on how to make your designs overlap from edge-to-edge, please refer to your personal computerized quilting system's manual - this function differs from system to system.

  • How do I set up an offset pattern? (digital quilters)

    With these designs, it is necessary to MANUALLY set up the digital file to offset each alternating row.

  • How do I set up a reflected, offset, two pass pattern? (digital quilters)

    With these designs, the same row will be stitched twice. It will be necessary to MANUALLY set up the digital file to be a reflected offset two pass pattern. 

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